Resistance to Change in e-Governance in Hindi
RGPV University / DIPLOMA_CSE / E Governance
Resistance to Change in e-Governance
Resistance to Change in e-Governance in Hindi
What is Resistance to Change in e-Governance?
e-Governance me badlav ko apnane me jo rukawat aati hai, use hi "Resistance to Change" kaha jata hai. Ye resistance government institutions, officials aur citizens ki taraf se ho sakta hai. Badlav ka samna karte waqt log aksar naye systems ya processes ko apnane me hichkichahat mehsoos karte hain, jo ki e-Governance ke implementation me badha dalta hai.
Causes of Resistance to Change in e-Governance
- Lack of Awareness: Jab log naye e-Governance systems ke bare me puri tarah se aware nahi hote, to unhe usme badlav lana mushkil hota hai.
- Fear of Technology: Technology ka dar bhi ek bada kaaran hai. Log naye software aur systems ke istemal se ghabrate hain, jo unke liye naye aur complex lagte hain.
- Inadequate Training: Agar employees ko sahi tarike se training nahi milti, to unhe naye system ko samajhne me mushkil hoti hai aur wo badlav ko apnane me resistance dikhate hain.
- Change in Routine: Bahut log apni purani practices aur habits ke aadat ho chuke hote hain, aur naye systems ka apnana unki daily routine ko badal sakta hai, jisse wo resistance dikhate hain.
- Fear of Job Loss: Jab log samajhte hain ki naye technology ke implementation se unki jobs khatam ho sakti hain, to wo resistance dikhate hain.
Impact of Resistance to Change in e-Governance
Resistance to change ka prabhav kayi tareekon se ho sakta hai:
- Delayed Implementation: Jab resistance hota hai, to e-Governance ke systems ko time pe implement karna mushkil ho jata hai, jo services ki delivery ko affect karta hai.
- Reduced Efficiency: Resistance ki wajah se naye processes ko sahi se apnana mushkil hota hai, jis se overall efficiency kam ho sakti hai.
- Increased Costs: Resistance ke wajah se additional training aur awareness campaigns chalani padti hai, jo costs ko badhate hain.
- Public Distrust: Jab public ko naye systems par pura vishwas nahi hota, to unka trust government ke e-Governance systems par kam ho jata hai, jo overall image ko negative bana sakta hai.
Solutions to Overcome Resistance in e-Governance
- Effective Communication: Sabse pehle, e-Governance ke benefits ko clearly communicate karna zaruri hai. Logon ko yeh samjhna hoga ki naye systems unke liye kaise faidemand hain.
- Training and Support: Employees aur citizens ko proper training aur continuous support dena chahiye, taki wo naye system ko apnane me comfortable feel karen.
- Involvement in Decision Making: Agar logon ko decision making process me shamil kiya jaye, to unka resistance kam ho sakta hai. Unhe apne ideas aur suggestions dene ka mauka milna chahiye.
- Phased Implementation: Naye systems ko step-by-step implement karna chahiye, jisse log dheere-dheere unhe samajh sakein aur apna sakein.
- Incentives: Naye systems ko apnane ke liye incentives provide kiye ja sakte hain, jaise ki employees ko rewards ya recognition dena jo naye systems ko efficiently implement karen.
Table: Comparison of Traditional Governance vs e-Governance
| Aspect | Traditional Governance | e-Governance |
|---|---|---|
| Speed | Slow processing, manual intervention | Faster, automated processes |
| Transparency | Less transparent, human discretion | More transparent, digital records |
| Efficiency | Limited by resources and manpower | More efficient, less paperwork |
| Accessibility | Limited access, physical presence required | Accessible online, anytime |
FAQs
Resistance to change in e-Governance refers to the reluctance or hesitation shown by individuals or institutions to accept new processes, technologies, or systems introduced in governance. It is often due to a lack of awareness, fear of technology, or disruption of existing routines.
The main causes include lack of awareness about new systems, fear of new technologies, inadequate training, change in routine, and fear of job loss. These factors often contribute to resistance from employees and citizens.
Resistance can delay the implementation of e-Governance systems, reduce efficiency, increase costs due to additional training, and cause public distrust, thereby affecting the overall success of the initiative.
Effective communication, proper training, involvement in decision-making, phased implementation, and offering incentives can help reduce resistance to change in e-Governance systems.
Awareness campaigns can educate citizens and employees about the benefits of e-Governance, clearing misunderstandings and helping them understand the positive impacts of the new systems on efficiency and transparency.
Training is crucial in overcoming resistance, as it helps individuals understand the new systems, gain confidence in using them, and reduces the fear associated with unfamiliar technologies.